Returns

Returning unwanted goods

Your satisfaction is very important to us. If you are not completely satisfied with your purchase from UK Drug Testing or you change your mind we offer a 28 day no quibble returns policy provided that the goods are unopened and unused. 

UK Drug Testing returns information

  • Any unopened items may be returned within 28 days of purchase for a full refund.
  • Please e-mail customer services our customer services for instructions for returning goods.
  • Please note that once opened and or used, products cannot be returned to us unless they are faulty. For advice on returning faulty goods see below.

Returning faulty goods

We will, of course, replace any faulty test kits under the relevant warranty. If you have a problem please contact customer services by chat, e-mail, or telephone during office hours for advice, 

We're here to help you. UK Drug Testing UK customer support are available Monday to Friday 8.30am-4.45pm (excludes bank holidays) by chat, email and telephone.

Your rights are protected under the UK Consumer Contracts Regulations