Delivery & Returns
We dispatch goods every day Monday to Friday excluding bank holidays. Most orders placed before 3.30 pm Monday to Friday will be dispatched the same day.
Telephone customer services 01263 731 168 8.30-4.30 Monday to Friday
Our Free UK Delivery Offers
FREE UK Delivery Offer is by 2nd Class Royal Mail 48 parcel service with a 2.-5 business days ETA.
UK Mainland Courier Delivery is FREE through this website when you spend over £150 on goods net VAT. Delivery usually in 1-2 business days.
All Delivery Options
If you prefer a different option you may select these on the second checkout page :
2nd Class Royal Mail 48 hour parcel
FREE Dispatch into the next available Royal Mail collection and delivered in 2-5 working days (95%). The majority of parcels get there within 48-72 hours of dispatch but this is not guaranteed by us or the Royal Mail
Royal Mail 1st Class parcel £2.95
Priority packing & dispatch into the next available Royal Mail collection with delivery usually in 1-3 working days. The majority of parcels get there within 24 hours of dispatch but this is not guaranteed by us or the Royal Mail.
Royal Mail 1st Class Recorded parcel £4.75
Priority packing & dispatch into the next available Royal Mail collection with delivery usually in 1-3 working days. Trackable & insured with signature required on delivery. The majority of parcels get there within 24 hours of dispatch but this is not a guaranteed by us or the Royal Mail.
Next Day UK Delivery Options
For all our next day delivery options your drug test order must be placed before 3 pm Monday to Friday. If you are ordering on a Friday and need next day delivery select our Saturday delivery option.
Express Delivery (Royal Mail Special Delivery) £9.95
Priority packing and dispatch of order into the next available Royal Mail Special Delivery collection for following working day UK mainland delivery before 1 pm (postcode restrictions apply. Signature required on delivery. Can only be delivered to the delivery address. Can not be left with a neighbour. Please see www.royalmail.com for other restrictions and further details. Only suitable for orders under 2KG in weight. This service is only guaranteed by Royal Mail for mainland UK (not very remote areas) and only for deliveries Monday to Friday. If you place an order on a Friday on a Special Delivery the Royal Mail guarantees delivery by 1 pm on Monday. The order may arrive on Saturday. Not available over bank holidays.
UK Mainland Courier (mainland only) £8.95
Priority packing and order processing with same day order collection up to 3 pm for attempted next working day mainland UK delivery on bulky orders. Ideal for large orders to business & NHS purchasers. Up to 20kg weight, fully trackable to point of delivery with full proof of delivery available. Free when you spend over £150 on goods net VAT. Delivery is usually 1-2 working days (96%). A signature usually required on delivery. If ordered on a Friday delivery will be on the Monday before 4 pm.
Saturday Courier Delivery £24.99
For orders placed on a Friday that are required next day.Priority Packing & Dispatch by UK mainland Courier. 20kg weight limit. Delivery Saturday morning. Order needs to be placed before 3 pm on a Friday to get into same day dispatch, as our courier collection is between 3.30 and 4.00 pm. Signature required on delivery. Only applies to deliveries in mainland UK
International Delivery Options
International Delivery by Airsure £11.95
All our international orders are shipped by Airsure priority service. Priority packing & dispatch, insured and trackable service. Weight limit 2kg. Over this, we offer European road courier service for £25.00 with a 20kg weight limit and estimated 3-5 working days for most of Western Europe.
When will my order be dispatched?
We aim to get your order into the next mail or courier collection available after you order is received. Larger orders may be sent by courier or special delivery. Most orders before 3.30pm on weekdays Monday to Friday are dispatched the same day.
The only service that is guaranteed for next day delivery (only applies for delivery on weekdays) is Royal Mail Special Delivery (more information below). If you require your test kits urgently please select this option.
Express Delivery Option
If you require your goods urgently please select the Express Delivery option. Express Delivery is by Royal Mail Special Delivery at £9.95. Only suitable for orders under 2KG in weight. Signature required on delivery.
UK Mainland Courier Delivery
Courier delivery is available for just £8.95 for UK mainland (excludes Northern Ireland, Highlands & Islands, Channel Islands & Isle of Wight) 20kg weight. Delivery is usually 1-2 working days. Free when you spend over £150 on goods net VAT. A signature is usually required for delivery.
Discreet Delivery Service
We respect your confidentiality and discretion. All orders are packaged in plain packaging. Some of our larger packs require a signature at delivery. We reserve the right to upgrade an order to courier delivery if it is too bulky or heavy for Royal Mail and to select a signed for delivery service if we deem this necessary.
How do I check on my order?
You will be e-mailed or texted when we process your order and again when the parcel is dispatched. We will inform you or any tracking refs also. You can e-mail customer services to check on the status of your order at firstname.lastname@example.org or call us during office hours Monday to Friday 9 am to 4 pm on 01263 731 168 Please have your order number before contacting us.
Orders not received within 7 days should be notified by e-mail to customer services with details of your order number and/or payment transaction number.
Please ensure you use a valid and current e-mail address or mobile phone number when ordering
You will receive all confirmation and reference numbers relating to your purchase by e-mail or text. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.
If you need to contact us about your order:
send your order number and query to... email@example.com
Telephone 01263 731 168
Returning unwanted goods
Any unopened items may be returned within 28 days of purchase for a full refund. Please e-mail our customer services for instructions for returning goods. Please note that once opened and or used, products cannot be returned to us unless they are faulty. For advice on returning faulty goods see below.
Your rights are protected under the EU distance selling regulations.
e-mail customer services
Returning faulty goods
If you have a problem please contact customer services by e-mail, or telephone during office hours for advice,
e-mail customer services